Refund policy

Because every item is made to order, we can't accept returns or exchanges for buyer's remorse or wrong size/color selection, unless the item is defective.

Misprints, defects and damage

If your item arrives misprinted, defective or damaged, contact us within 30 days of delivery at seanharflinger@funkypuppyproductions.com with your order number and a clear photo of the issue. We'll send a free replacement or a full refund for that item — no need to send it back unless we ask.

Wrong item or lost in transit

If you received the wrong item, or your package is confirmed lost, we'll replace it or refund you.

Wrong address

Packages returned because of an incorrect address supplied at checkout can be reshipped at the customer's cost.

Cancellations

Orders can be cancelled for a full refund only before production starts (usually within a few hours of ordering). Email us as soon as possible.

Refunds

Approved refunds go back to your original payment method; banks typically post them within 5–10 business days.